Privacy Policy

Effective Date: June 1, 2026

Buena Vista Urgent Care ("BVUC," "we," "our," or "us") is committed to protecting the privacy and security of our patients' personal information and protected health information ("PHI"). This Privacy Policy describes how we collect, use, disclose, retain, and protect information obtained through our website and healthcare operations.

Compliance with Applicable Laws

Buena Vista Urgent Care complies with all applicable federal and Florida laws governing privacy and the protection of health information, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended, and other applicable privacy regulations. We maintain administrative, physical, and technical safeguards designed to protect personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction.

Information We Collect

We may collect:

• Name, address, telephone number, and email address.
• Date of birth and demographic information.
• Insurance information.
• Medical history and other health-related information.
• Information submitted through appointment requests, contact forms, or telemedicine services.
• Website usage information, including IP addresses, browser type, cookies, and analytics data.

How We Use Information

Information may be used to:

• Provide medical treatment and related services.
• Schedule appointments and communicate with patients.
• Process billing and insurance claims.
• Improve our services and website.
• Comply with legal and regulatory obligations.
• Prevent fraud and protect the security of our systems.

Disclosure of Information

Information may be disclosed:

• To healthcare providers involved in your care.
• To health plans and insurance companies for payment purposes.
• To vendors and business associates that perform services on our behalf and are required to maintain confidentiality.
• As required by law or governmental authorities.
• To protect the safety, rights, and property of patients or others.

We do not sell personal information or protected health information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance website functionality and improve user experience. Information collected through these technologies may include browser type, pages visited, and usage statistics. Patients may modify browser settings to limit cookies; however, certain website features may not function properly.

Protection of Information

Buena Vista Urgent Care maintains reasonable administrative, technical, and physical safeguards to protect information, including:

• Role-based access controls.
• Password-protected systems and user authentication.
• Workforce privacy and security training.
• Secure data storage and transmission practices.
• Periodic review of security procedures.
• Monitoring and audit controls designed to detect unauthorized access.

Data Retention and Destruction

Protected health information and other records are retained in accordance with applicable federal and Florida laws and regulatory requirements. When records are no longer required to be maintained, they are securely destroyed using methods designed to render the information unreadable and unrecoverable.

Patient Rights

Patients may have the right to:

• Request access to their medical records.
• Request amendments to their records.
• Request restrictions on certain uses and disclosures.
• Request confidential communications.
• Receive an accounting of disclosures where required by law.
• File complaints regarding privacy concerns.

Additional information regarding these rights is contained in our HIPAA Notice of Privacy Practices.

Third-Party Websites

Our website may contain links to third-party websites. Buena Vista Urgent Care is not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and the revised effective date will be updated accordingly.

Contact Information

Buena Vista Urgent Care
8200 World Center Drive
Orlando, Florida 32821
Phone: (407) 465-1110
Fax: (407) 465-1222
Email: info@buenavistaurgentcare.com

Questions regarding privacy practices may be directed to our Privacy Officer.